
How to fix problems with FINAL FANTASY XIV Online
Start with the outage graph above. Game outages split cleanly in two: the game will not start, or the game runs but the online part does not.
- Check whether FINAL FANTASY XIV Online starts at all, or only fails to connect
- Look at the platform status as well as the game itself
- Restart FINAL FANTASY XIV Online completely rather than returning to the menu
- Verify or repair the game files if your platform offers it
- Check for an update that has not applied
- Restart your device - it clears more temporary faults than it has any right to
Frequently asked questions about FINAL FANTASY XIV Online
Will I lose progress if FINAL FANTASY XIV Online goes down mid-session?
Progress saved on the server is safe; anything since your last checkpoint may not be. Games that save locally are usually unaffected entirely.
Am I banned, or is it an outage?
A ban gives you a message that says so. An outage gives you timeouts and connection errors, and other players are reporting the same thing.
How do I know if FINAL FANTASY XIV Online is down for everyone?
Look at the outage graph above. A sudden spike in reports means the problem is on the FINAL FANTASY XIV Online side and there is nothing to fix at your end. A flat graph points at something local - your connection, your device, or your account.
FINAL FANTASY XIV Online is down. What can I actually do?
When the reports are widespread, waiting is the honest answer - the game is being restored by people who already know about it. Before you settle in, it is worth checking your internet connection and reloading FINAL FANTASY XIV Online once, because that rules out the handful of causes that look identical from your side.
Why is FINAL FANTASY XIV Online working for other people but not for me?
Outages are often partial. They can hit one region, one platform, or one group of accounts while everything else carries on. Your own connection, an old app version or a cached login can also produce a problem only you can see.

