eHarmony down? Current outages and solutions
eHarmony seems to be online
How to fix problems with eHarmony
Start with the outage graph above. Dating apps fail in a way that is easy to misread - messages that do not arrive look like silence rather than an outage.
- Check whether matches load but messages do not, or the reverse
- Sign out of eHarmony and sign back in
- Make sure the eHarmony app and your browser are up to date
- Try eHarmony on mobile data instead of Wi-Fi, or the other way round
- Clear your browser cache and cookies, then open eHarmony again
- Restart your device - it clears more temporary faults than it has any right to
Frequently asked questions about eHarmony
Did my match unmatch me, or is eHarmony down?
If the outage graph shows a spike, it is the app. Matches that vanish for everyone at once come back when it recovers.
Are my messages delivered late?
They can be. Messages sent during an outage often arrive in a batch afterwards, so the other person may not have been ignoring you.
How do I know if eHarmony is down for everyone?
Look at the outage graph above. A sudden spike in reports means the problem is on the eHarmony side and there is nothing to fix at your end. A flat graph points at something local - your connection, your device, or your account.
eHarmony is down. What can I actually do?
When the reports are widespread, waiting is the honest answer - the app is being restored by people who already know about it. Before you settle in, it is worth checking your internet connection and reloading eHarmony once, because that rules out the handful of causes that look identical from your side.
Why is eHarmony working for other people but not for me?
Outages are often partial. They can hit one region, one platform, or one group of accounts while everything else carries on. Your own connection, an old app version or a cached login can also produce a problem only you can see.