Mastercard down? Current outages and solutions
Mastercard seems to be online
How to fix problems with Mastercard
Start with the outage graph above. A payment service failing takes many unrelated shops down with it, so the shop you were using is often not at fault.
- Check your bank or card statement before retrying a payment
- Try a different payment method at the same shop
- Note whether it fails at the shop or after you are redirected
- Sign out of Mastercard and sign back in
- Clear your browser cache and cookies, then open Mastercard again
- Try Mastercard on mobile data instead of Wi-Fi, or the other way round
Frequently asked questions about Mastercard
I paid but the shop says I did not.
This is the classic outage symptom: the money moved and the confirmation did not. Keep the reference and contact the shop rather than paying again.
Was I charged twice?
Check the statement rather than the shop. Duplicate authorisations from a failed payment often drop off within a few days without ever becoming charges.
How do I know if Mastercard is down for everyone?
Look at the outage graph above. A sudden spike in reports means the problem is on the Mastercard side and there is nothing to fix at your end. A flat graph points at something local - your connection, your device, or your account.
Mastercard is down. What can I actually do?
When the reports are widespread, waiting is the honest answer - the payment service is being restored by people who already know about it. Before you settle in, it is worth checking your internet connection and reloading Mastercard once, because that rules out the handful of causes that look identical from your side.
Why is Mastercard working for other people but not for me?
Outages are often partial. They can hit one region, one platform, or one group of accounts while everything else carries on. Your own connection, an old app version or a cached login can also produce a problem only you can see.