Xbox Live down? Current outages and solutions
Xbox Live seems to be online
How to fix problems with Xbox Live
Start with the outage graph above. These are the platforms games sit on, so an outage here stops many unrelated games at once.
- Check whether several games fail, not just one
- Try offline mode if Xbox Live offers it
- Sign out of Xbox Live and sign back in
- Check whether purchases and downloads fail while play works
- Make sure the Xbox Live app and your browser are up to date
- Restart your device - it clears more temporary faults than it has any right to
Frequently asked questions about Xbox Live
Can I play offline while Xbox Live is down?
Single-player games often work in offline mode. Anything that checks a licence or a friends list on launch will not.
My library looks empty.
An empty library during an outage is almost always a failed sign-in rather than lost games. Do not repurchase anything.
How do I know if Xbox Live is down for everyone?
Look at the outage graph above. A sudden spike in reports means the problem is on the Xbox Live side and there is nothing to fix at your end. A flat graph points at something local - your connection, your device, or your account.
Xbox Live is down. What can I actually do?
When the reports are widespread, waiting is the honest answer - the service is being restored by people who already know about it. Before you settle in, it is worth checking your internet connection and reloading Xbox Live once, because that rules out the handful of causes that look identical from your side.
Why is Xbox Live working for other people but not for me?
Outages are often partial. They can hit one region, one platform, or one group of accounts while everything else carries on. Your own connection, an old app version or a cached login can also produce a problem only you can see.