Threema down? Current outages and solutions
Threema seems to be online
How to fix problems with Threema
Start with the outage graph above. Messaging outages are noticeable because delivery ticks stop rather than because anything shows an error.
- Check whether messages send in one chat but not another
- Send to yourself as a test
- Try Threema on mobile data instead of Wi-Fi, or the other way round
- Sign out of Threema and sign back in
- Make sure the Threema app and your browser are up to date
- Restart your device - it clears more temporary faults than it has any right to
Frequently asked questions about Threema
Will my messages send once Threema is back?
Usually yes - they queue on your device and go out automatically. A message that never showed a delivery mark has not arrived, whatever it looks like on your screen.
Are messages I received during the outage delayed?
Often, yes, and they can arrive in a burst afterwards with the original timestamps, which makes conversations look out of order.
How do I know if Threema is down for everyone?
Look at the outage graph above. A sudden spike in reports means the problem is on the Threema side and there is nothing to fix at your end. A flat graph points at something local - your connection, your device, or your account.
Threema is down. What can I actually do?
When the reports are widespread, waiting is the honest answer - the app is being restored by people who already know about it. Before you settle in, it is worth checking your internet connection and reloading Threema once, because that rules out the handful of causes that look identical from your side.
Why is Threema working for other people but not for me?
Outages are often partial. They can hit one region, one platform, or one group of accounts while everything else carries on. Your own connection, an old app version or a cached login can also produce a problem only you can see.