Element X down? Current outages and solutions
Element X seems to be online
How to fix problems with Element X
Start with the outage graph above. Messaging outages are noticeable because delivery ticks stop rather than because anything shows an error.
- Check whether messages send in one chat but not another
- Send to yourself as a test
- Try Element X on mobile data instead of Wi-Fi, or the other way round
- Sign out of Element X and sign back in
- Make sure the Element X app and your browser are up to date
- Restart your device - it clears more temporary faults than it has any right to
Frequently asked questions about Element X
Will my messages send once Element X is back?
Usually yes - they queue on your device and go out automatically. A message that never showed a delivery mark has not arrived, whatever it looks like on your screen.
Are messages I received during the outage delayed?
Often, yes, and they can arrive in a burst afterwards with the original timestamps, which makes conversations look out of order.
How do I know if Element X is down for everyone?
Look at the outage graph above. A sudden spike in reports means the problem is on the Element X side and there is nothing to fix at your end. A flat graph points at something local - your connection, your device, or your account.
Element X is down. What can I actually do?
When the reports are widespread, waiting is the honest answer - the app is being restored by people who already know about it. Before you settle in, it is worth checking your internet connection and reloading Element X once, because that rules out the handful of causes that look identical from your side.
Why is Element X working for other people but not for me?
Outages are often partial. They can hit one region, one platform, or one group of accounts while everything else carries on. Your own connection, an old app version or a cached login can also produce a problem only you can see.