Disney Plus Is Down? Current Problems, Outages and Solutions

Is Disney not working? See other users’ reports

Disney+ - outages in the last 24 hours
Today, , outages were reported:
Yesterday, , outages were reported:

In the above graph, you can see the error reports from other users of the Disney Plus (Disney+) streaming service.

If you are experiencing errors or outages yourself, you can report them to Disney by clicking the button above the graph. By reporting, you and other users will know if the service is now error-prone, unavailable, overloaded, or otherwise experiencing problems. If there are multiple reports, everyone is more likely to know that it’s a problem on Disney’s end that the company itself needs to fix.

But we can solve some problems on our own. Below you’ll find possible reasons why Disney Plus isn’t working and how to possibly fix the service. As well as reasons we can’t do anything about and will need to wait.

If you’re experiencing specific problems, feel free to describe them in the comments below, where someone else may have also encountered the same error and knows the fix.

Quick availability check on

Here you can check the availability of, the homepage of the official website.

The check is done by trying to connect to If we are successful and within the time limit, the check is successful, which you will see by the green button.

If, on the other hand, the site is down for some reason or the connection took too long, the check fails and the button turns red.

It should also be said that we only check the connection to the site, i.e. not other functions or applications, broken or unavailable videos, playback choppiness and other similar errors.

So if the site itself is working but the videos cannot be played, for example, this is a clear failure, but the check would be successful in this case. In this case, please report the outage at the top of this page or describe the error in the comments.

This will then help other users who will not try to fix the problems on their device, but will know that the error is not on their side.

How to fix possible problems with Disney Plus

Disney Plus is one of the largest online streaming services (in competition with Netflix and HBO Max, with the likes of YouTube working slightly differently and offering a different type of content).

Disney has its own brands and family films and shows under its wing, as well as studios like Pixar, Lucas Film (hence the rights to the Star Wars lore), Marvel Studios (and hence the Marvel Cinematic Universe – the MCU, which includes all the films around the Avengers), but also offers National Geographic documentaries.

Thanks to the purchase of 21st Century Fox (formerly 20th Century Fox), which was completed in 2019, Disney also has in its collection the rights to comic book movies that it previously did not have the license to (especially Fantastic Four, X-Men or Deadpool), as well as a huge number of more adult films and series that, by acquiring the studio, it can offer on Disney . In principle, for the first time, we can also legally access a lot of content in the Czech Republic that was otherwise extremely difficult to access or not available at all, or without Czech support.

All in all, on the Disney service you can find a huge number of films, series or documentaries not only for children, but also for adults. Despite the name Disney, it is not a streaming service with all fairy tales, but a full-fledged product that offers something for everyone, and it is probably the most versatile service of its kind, offering enough entertainment and content for every viewer.

Like any online service, Disney sometimes encounters outages. Sometimes it’s an error on the part of the operator, other times it’s a problem on our device. We’ll look at the various reasons and possible solutions to get Disney back up and running.

Is something not working or not playing? Try Disney Plus on another device

Disney Plus is available on your computer, tablet, mobile, and even as an app on smart TVs. There are a number of different apps, which also means that there could be a bug or imperfection from the operator’s perspective, or incompatibility with a device.

In practice, if Disney doesn’t work on your TV, for example, it may be a bug in the app. So try other devices, such as your computer or phone. If everything works on one device but not on the other, it’s quite possible that it’s a bug in the app or on the device in question, which may not be connected to the internet properly, the internet may have gone down today, or the app may be stuck and needs to be restarted.

On the other hand, if you can’t get Disney Plus on either device and your internet connection is otherwise fine, it’s probably a bug on the operator’s end that they’ll have to fix, so we’ll have to wait and see.

Disney Plus on TV is quite sensitive to network changes

If you’re using Disney Plus on TV, we may experience a non-functioning service if we change the way we connect to the internet. That is, if we change the wi-fi network, connect via cable, etc.

The app itself may then work when browsing, but we encounter an error message when we try to launch it.

If something like this happens, try turning the Disney Plus app off and on again, or you can turn the whole TV off and on.

From experience, unplugging and plugging the TV from the mains may also help. Sometimes these devices remember different settings, and even turning it off and on may not help. This is why you need to turn the TV off, unplug it for a while, and plug it back in.

Typos in the address or wrong domain extension

Disney operates in a number of countries, but everywhere at, which is translated into a language that can be changed in the settings.

All other domains are incorrect, as are endings like .eu, and others. Thus, only and only .com is correct.

This version is then translated into the language in the settings, much like Facebook, Twitter, Instagram and many others have.

Blocking on trusted wi-fi or at work

Public wi-fi networks may block streaming content to avoid being overloaded, or simply not fast enough to run videos on.

Even an employer can block various sites and services on work devices and networks, including Disney .

In both cases, you need to use your own device and your own network, typically mobile data.

Disney is experiencing outages and needs to wait for a fix

If you’re seeing multiple reported outages, it’s very likely that Disney Plus simply isn’t working. In this case, there’s not much you can do and you need to wait for the service to work again.

How long is then uncertain and depends on how major the outage is and how quickly things can be fixed.

For more information, here are also links to Disney Plus itself and its profiles on other social media sites, where you can find out more about the current outage and usually a tentative repair time.

Error codes on Disney Plus, what they mean and how to proceed

Error Code 4

This error means that Disney is having trouble processing your transaction. If you encounter this error, we recommend that you try again in some time.

These are some possible reasons and their Solutions:

  1. Incorrect zip code.
  2. Invalid three-digit card security code.
  3. Wrong card expiration date.
  4. Government issued card.

Error code 5

This error is displayed when something is wrong with the information you entered that makes it impossible to update your account information.

Solution: Recheck the information you entered.

Error Code 7

This error appears when you enter an invalid email address or password.

Error Code 8

This error also appears when you enter an invalid email or password.

Solution: If you don’t remember your account email address, you can check your email folder for the account confirmation email.

Error Code 9

Means you have been logged out of Disney. Try logging in again. If that doesn’t work, it may also mean your payment information can’t be processed. This can be due to a variety of reasons, such as an invalid credit card number, postcode or invalid credit/debit card.

Error code 11

This error is displayed when you try to access content that is not available in your region, usually a rights or availability issue.

Solution: You can work around this error by using a VPN service.

Error Code 13

This error appears when you exceed the streaming device limit on your Disney account.

Error Code 22

This error appears when a video is restricted due to ratings or rights availability.

Solution: To get rid of this error, you need to use Disney VPN service and stream seamlessly.

Error Code 24

This error appears when there is a problem connecting to your account, it may be due to an internet connection issue.

Solution: Check your internet connection and try again after a few minutes.

Error code 25

This error indicates that there is an internal error in the Disney app.


Error code 27

This is an error related to the availability of rights to the video in your region.

Solution: You can try accessing the title using a VPN.

Error code 28

This means that Disney had a problem locating the video you are trying to watch.

Solution: Check the video title and try again.

Error Code 29

This error is displayed when there are internal connection problems.

Solution: Try restarting the application and also check the internet connection.

Error code 30

This error appears when there is a problem adding a device to your account, it may be due to the following reasons:

  1. Your device limit for your Disney account has been reached.
  2. An error occurred during the linking process. Try linking the device again.
  3. Your device has already been linked. Log in to your device and check if it has been added.

Error code 31

This error appears when there is a problem verifying your location. If you are accessing Disney Plus on a mobile phone, enable location services.

To enable location services on your iPhone or iPad, follow the steps below:

  1. Go to Settings.
  2. Click Privacy.
  3. Click Location services.
  4. Slide the switch to On.
  5. Scroll down to the Disney app.
  6. Select an option while using the app.

Turn on location services on Android devices:

  1. Click Settings.
  2. Click Location.
  3. Slide the slider to the on position.

Error code 32

This error is displayed when Disney cannot connect to your account, you can try logging into your account again.

Solution: Check if it is possible for you to return to your Disney account If you have forgotten your password, you can reset it here.

Error Code 34

This error appears when you try to create a new profile and you have reached the total profile limit. To create a new profile, you must first delete the old profile.

Click here for instructions on how to delete a profile in Disney Plus:

  1. Sign in to your account.
  2. Go to the profile you can delete.
  3. Click Edit Profile.
  4. At the bottom of the screen, you’ll see the Delete Profile tab.

Error code 35

This error means that the video you are trying to watch is not available. This may be due to rights availability or a problem in the internal system.

Solution: If the video is available, it is possible that there is an error that may be causing the video to be unavailable. You can try using a VPN to connect to another city or country and try again.

Error Code 36

This error also means that the video you are trying to watch is not available. This may be due to rights availability or a problem in the internal system.

Solution: You can try using a VPN to connect to another city or country and check.

Error code 38

This error occurs when Disney Plus identifies a discrepancy in the time settings and cannot sync the requested video.

Solution: Recheck the time settings on your device and try again.

Error Code 40

This error indicates that the video you are trying to watch is not available. This may be due to rights availability or a problem in the internal system.

Solution: You can try using a VPN to connect to another city or country and check.

Error code 42

This error means that the video you are trying to watch is not available. This could be due to rights availability or a problem in the internal system.

Solution: You can try using a VPN to connect to another city or country and check it.

Error code 44

This error means that the video you are trying to watch is not available. This could be due to rights availability or a problem in the internal system.

Solution: Once the rights issue is resolved, the video may be available again.

Error code 72

This error indicates that Disney had a problem with your account.

Solution: Log out of your Disney Plus account and try logging in again.

Error Code 73

Error code 73 appears when you try to access Disney Plus from an area where it is not available, or when Disney Plus has detected that you are using a VPN service.

Solution. If you are not using a VPN and are still getting this error, try using a different connection.

Error Code 75

This error appears when you reach the Disney Plus streaming device limit, which is 4 devices at a time.

Solution: Simply stop streaming from any of the other devices and you will be able to stream on your current device.

Error Code 76

This error indicates that your internet speed is too low for Disney Plus streaming.

Solution: If you’re using a VPN, try changing your country or city. Otherwise, use a Disney service with a different internet connection.

Error Code 81

This error appears when a problem occurs during the password reset process.

Solution: You need to restart the password reset process, which you can do here.

Error code 83

An unknown error has occurred on the Disney Plus device. This usually occurs when there is an issue with device compatibility, connection, or account.

Solution: If the Disney Disney Plus service is up and running, an error may have occurred:

If you are seeing an error code 83 on your mobile devices, follow these steps

  • Close all apps on your mobile devices
  • Delete the Disney app data
  • Deactivate GPS
  • Try logging in again
  • If the problem persists, switch the VPN server to another available region to resolve the error

Error code 86

This error means that your account has been blocked, this could be due to the following reasons:

  1. Disney Plus has detected that the main account is associated with a minor (under 18).
  2. Disney Plus has disabled your account due to a violation of the Terms of Service or inappropriate use.

Error Code 87

This error means that Disney had trouble finding your profile. This may likely be an internal system problem at Disney Plus. Another possibility may be that your profile has been deleted.

Solution: Try logging out and logging back in.

Error Code 1016

This error means that for some reason there is an incompatibility between the app and your TV typically Samsung or LG.

It doesn’t mean that the TV is incompatible, just that the app is stuck, so to speak. However, there is all sorts of data stored on the TV that needs to be gotten rid of in order for the Disney app to catch up again.

Solution: You need to soft reboot your TV, i.e. turn the TV off and on to clear the short-term memory. This can be done by using the remote to hold the TV on/off button until the TV turns off and back on. You can also turn the TV off in the normal way and unplug it for at least 30 seconds, ideally for a minute. When you unplug the TV, you can reset other devices like your modem in the same way, which will reset your internet connection, which can also help.

Disney Plus on Twitter

You can check out the latest posts on Disney’s global Twitter page here. If the service experiences a major outage, you’ll very likely just find out from the official feed.

Disney Plus
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Disney+ is a streaming service offering movies, TV series, documentaries and fairy tales. It operates on a monthly fee basis, where all content can be played for free upon payment.

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