Tidal not working? See other users’ reports
In the chart above, you can see the reported Tidal outages for today and yesterday. If you’re also experiencing problems, use the buttons above the graph to let other users know that the outage is very likely on Tidal’s end directly, and therefore the problem is not on their device.
If it’s a problem with a specific feature, post in the comments below the article. Someone else may have encountered a similar problem and can advise on how to possibly resolve it.
Reporting a service that isn’t working will also help other users who won’t then try to fix the problem on their phone, tablet or computer, as the fault will obviously be elsewhere and will need to wait for a solution.
Quick check for Tidal availability
📝Table of Contents
Here you can check the availability of“https://tidal.com/”, the web version of Tidal.
During the check, we’ll connect to the website and see if it’s working. If everything is successful (i.e. the page loads fine without errors), the check is successful.
On the other hand, if the page does not load or the connection takes too long, which is in practice a situation where the website does not load even for the user, the check fails. It is also always possible that the service will start blocking similar checks, which will then result in a failed check even though the site is working properly.
During the check, only whether the website is working is addressed, i.e. not applications or other services. So, for example, if a page loads but does not play, this will not be detected by a similar check.
If, for example, playback is not working, or a service is unusable for some other reason, you can report it at the top of this page, or describe the problem in the comments, and someone who has encountered and resolved it can let you know how to proceed.
You can also try the tutorials and solutions described below, which are more general but will solve most Tidal problems.
General problems and solutions
Here you’ll find general reasons and solutions with Tidal not working. Then below you’ll find more detailed solutions for the web version on your computer, as well as the app for phones and tablets.
See if others are experiencing problems with Tidal
Tidal almost always works, but it can still happen that it just drops out. On this site, we collect user reports and possible bugs and problems, or complete outages. You can report a broken service by clicking the button at the top of this page. This will let you know that something is not working.
If your Tidal service isn’t working, the first thing to do is to see how many reports you’ve seen recently. If other users are also seeing errors and something isn’t working, it’s probably a bug on the service itself and you’ll need to wait for a fix.
Conversely, if you don’t see any reports, it may be a bug on your device that can be fixed.
Check your internet connection
If you’re having trouble connecting to the internet, it’s possible that some parts of the Tidal website or app will load, but you won’t be able to play audio or video, for example. This data may be partially loaded due to what’s known as cache, which is data that your device stores and uses when you use the app again without having to download it.
Everything can then be controlled to some extent, but nothing that needs to be downloaded works, i.e. a music file for example.
Test if you are connected to the internet, perhaps by loading some other page. If nothing loads, the fault will be with your internet connection, not Tidal.
Try replacing your device
If Tidal works on one device but not another, it’s probably a fixable bug. If, on the other hand, the video doesn’t play anywhere, it’s more likely to be a bug on the service’s side, and you’ll need to wait for a fix.
Similarly, you can try Tidal in the web version and not in the app, or vice versa. Occasionally there may be a problem in one version, but the service will work elsewhere, which is enough to fix the problem temporarily while the service fixes everything on its side.
Blocking by the employer or owner of the public wi-fi
Various services, typically social networks like Facebook, Twitter, Instagram, TikTok and others, but also streaming services like YouTube, Netflix, HBO Max or competitors like Spotify or Apple Music and others can be blocked on the device you’re using or directly on the network you’re connected to.
Typically, this applies to public wi-fi networks that aren’t meant to be overloaded with heavy apps, or even more typically to devices and networks at work where these non-work sites are blocked altogether.
So the solution is to use another device and another network where these sites are not blocked. So typically you can use your smartphone and your own mobile data.
Tidal is not working and you need to wait for the restoration
Especially if you see in the graph at the top of the article that other users are also experiencing problems, it most likely won’t be a fault on your side, but it will be a fault on the side of Tidal itself.
In this case, unfortunately, there is no way to fix the error from your side, and you have to wait for a fix.
When outages like this happen, it usually takes a few hours before they are fixed.
You can also check out the social profiles, where there will probably also be information about major outages.
How to fix potential problems with Tidal in the browser and PC app
Here we’ll take a look at possible problems and solutions you may encounter in the web version, but also the PC app.
You can download the Tidal app for PC or Mac from the official website here:
Reload the page or application
Sometimes apps or videos can get stuck. The easiest fix is to try to reload the video by refreshing the page (you can use Ctrl R or ⌘ D on a Mac), or close the browser tab and reopen it.
Closing and opening an app can work similarly if you’re using it.
This is a very easy and quick test and probably the most common working fix.
Check that your browser and graphics drivers are up to date
An out-of-date browser may be to blame. In general, you should always keep this program, whether it’s Chrome, Firefox, Opera, Safari or any other, up to date. Failure to keep them up to date means security risks, as well as non-functioning especially modern services like Tidal.
Then if you want to stream music in higher lossless quality via the web version, you need to use Chrome or Firefox.
Similarly, check that your computer drivers are up to date. To set up and update drivers in Windows, press Win X, then select Device Manager, then click Graphics Adapters. You then right click on these adapters and select update. Windows will also eventually tell you that they are up to date, so there is nothing to do. Out-of-date drivers are not typically the cause of TIDAL not working, but updating them is still very quick and worth a try.
Generally the more common cause is an out-of-date browser, so it doesn’t want to download and install updates. You usually need to turn the browser off and on for the changes to take effect.
Delete cookies and other site data
The browser may have stored erroneous data, which the browser then goes on to use, but because it’s erroneous it leads to broken services. So you need to delete cookies or other website data.
Beware, deleting cookies means that you will have to log in to all websites again, for example, and various settings that the website remembers will disappear (for example, you will get pop-up bars to allow cookies).
So you may only want to delete data from certain websites. For example, in Google Chrome, go to Settings, then select Privacy & Security from the left menu, then Site settings. Then you need to select Third-party cookies. You then click on See all site data and permissions.
Instead of clicking through this, you can also put “chrome://settings/content/all” in the address bar (where you type the site addresses) without the quotation marks.
In Mozilla Firefox it’s easier, and in settings you select Privacy and Security, and then Data Management.
Either way, you’ll get to the stored data for each page, which you can delete one by one. So if you delete a site’s cookies and data, you won’t have to log in again everywhere, but only on that one site.
Check your browser extensions and add-ons
Different add-ons can create incompatibilities between your browser and a service like Tidal. Typically, this can include things like ad blockers. If Tidal doesn’t work in the web version, try disabling all add-ons and trying again. If the videos play fine, an add-on was probably to blame. You can also test everything in a browser that doesn’t have any add-ons.
If an add-on was at fault, just turn them on one by one to see which one was at fault.
Watch out for the address – the correct one is Tidal.com
If this is the case, check that you are indeed at the correct address, which is https://tidal.com/. If you try to go to tidal.com or any other domain, you’ll end up on an error page or potentially on a site that deals with something else entirely, or at worst, a scam site that’s just pretending to be the official Tidal site.
So you always need to check if it’s really the right site.
Likewise, check if you have made a typo in the address, which would also result in a broken site or a visit to a non-official site. Typos are especially concerning for those who didn’t go to Instagram via a saved bookmark, but typed the address into the address bar manually.
How to fix potential problems with TIDAL on your phone and tablet
Here we look at possible problems and solutions with the mobile app. The download links can then be found here:
Tidal app not working? Try restarting it
The app may have gotten stuck somewhere and that’s why it’s not working properly. The easiest thing to do is to turn the app off and back on, or turn the whole phone off and on.
Clear the app’s cache and data
Similar to the web version, apps store various data that can cause problems or make the app unusable over time. Clearing it is pretty easy.
- On iOS devices (i.e. iPhone or iPad), the easiest way to uninstall and reinstall apps is to
- On Android devices, go to Settings > Apps > TIDAL > Storage > Erase Data
Tidal on Twitter
Here you can find the latest Tidal news on the official Twitter page. If the app is experiencing outages, it will usually just let you know via Twitter, so this information can come in handy.
- Overall rating
Tidal is a service that offers streaming music and podcasts.